Subscription Management
Manage your Optionomics subscription, billing, and payment methods from your account dashboard.
Accessing Subscription Settings
- Log into your account
- Navigate to Account → Subscription
- View current plan and billing details
Current Subscription Status
Your subscription page displays:
- Active Plan: Current plan name (Delta, Gamma, Theta, or Vega)
- Billing Cycle: Monthly billing period
- Payment Method: Card ending in **
- Next Billing Date: Upcoming charge date
Managing Your Plan
Upgrading Your Plan
To access additional features:
- Click “Open Billing Portal” on subscription page
- Select “Update plan” in Billing Portal
- Choose desired plan
- Confirm upgrade
- Changes take effect immediately with prorated billing
Upgrade Benefits:
- Immediate access to new features
- No service interruption
- Billing adjusted automatically
Downgrading Your Plan
To reduce your subscription:
- Click “Open Billing Portal” on subscription page
- Select “Update plan” in Billing Portal
- Choose lower tier plan
- Confirm downgrade
- Changes effective at next billing cycle
Downgrade Notes:
- Maintains current access until cycle ends
- No partial refunds for current period
- API access removed if downgrading from Vega
Canceling Subscription
To cancel your subscription:
- Click “Open Billing Portal” on subscription page
- Select “Cancel plan” in Billing Portal
- Select cancellation reason (optional)
- Confirm cancellation
After Cancellation:
- Access until current period expires
- Data remains for 90 days
- Can reactivate anytime
- No cancellation fees
Payment Methods
Update Payment Method
- Click “Open Billing Portal” on subscription page
- Go to Payment Methods section in Billing Portal
- Click “Add Payment Method”
- Enter new card details
- Set as default (optional)
- Remove old payment method (optional)
Supported Payment Types
- Credit cards (Visa, Mastercard, Amex)
- Debit cards
- Corporate cards
Payment Security
- PCI compliant processing via Stripe
- Card details never stored on our servers
- Secure tokenization
- 3D Secure authentication when required
Billing History
View all past transactions:
- Invoice date and number
- Amount charged
- Payment method used
- Download PDF receipts
- Email receipts
Subscription Features by Plan
What You Have Access To
Your subscription page shows:
- Enabled features
- Locked features (require upgrade)
- Feature comparison table
- Upgrade prompts for locked features
Common Billing Issues
Failed Payments
If payment fails:
- Email notification sent immediately
- Automatic retry attempts over several days
- Update payment method in Billing Portal
- Service suspended if all retries fail
- Can reactivate by updating payment
Billing Disputes
For billing questions:
- Review billing history
- Download invoices
- Contact support@optionomics.ai
- Include invoice number
Subscription Policies
Refund Policy
- Contact support@optionomics.ai for refund requests
- Evaluated case-by-case basis
- Billing errors and duplicates refunded
- No automatic refunds for cancellations
- Cancel subscription to stop future billing
Auto-Renewal
- Subscriptions auto-renew monthly
- Email notification sent when payment processed
- Cancel anytime to stop future billing
- No long-term commitments required
Price Changes
- Advance notice provided for any price changes
- Option to cancel before changes take effect
- Contact support with questions about pricing
Getting Help
For subscription assistance:
- Email: support@optionomics.ai
- Include account email
- Describe issue clearly
- Response within 24 hours
Note: Subscription changes are processed immediately. Ensure you understand feature differences before making changes. All prices in USD.
